60-Day Satisfaction Guarantee

Within 60 days of receiving your order, if you are not satisfied with your kit for any reason, please contact us. We will either refund your purchase or ship a replacement, based on the situation and your preference. We handle each case individually and will do our best to make things right.

After 60 Days

We’re still happy to hear from you. Please reach out and we will do what we reasonably can — but formal refunds and replacements are limited to the 60-day window.

How to Request a Refund or Replacement

Email us at with:

• Your order number
• A brief description of the issue

We aim to respond within two business days.

Chargebacks

If you have a concern about your order, we ask that you contact us first before filing a chargeback with your credit card company. We can almost always resolve issues faster than a chargeback dispute.

Questions?

For complete terms governing your purchase, please see our Terms of Service.

You can reach us at .